EVALUASI PELAYANAN PENUMPANG DI PELABUHAN PENYEBERANGAN GALALA PROVINSI MALUKU

ALVIA ZULFA, HAMIDAH (2022) EVALUASI PELAYANAN PENUMPANG DI PELABUHAN PENYEBERANGAN GALALA PROVINSI MALUKU. Diploma thesis, poltektrans sdp palembang.

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06 KATA PENGANTAR.pdf

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05 PERNYATAAN KEASLIAN.pdf

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10 BAB II KAJIAN PUSTAKA.pdf

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09 BAB I PENDAHULUAN.pdf

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08 ABSTRACT.pdf

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07 ABSTRAK.pdf

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11 BAB III METODE PENELITIAN.pdf

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12 BAB IV ANALISIS DAN PEMBAHASAN.pdf

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13 BAB V KESIMPULAN DAN SARAN.pdf

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14 DAFTAR PUSTAKA.pdf

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01 HALAMAN JUDUL.pdf

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00 HALAMAN SAMPUL.pdf

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02 PERSETUJUAN SEMINAR.pdf

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KKW ALVIA ZULFA HAMIDAH (1903097).pdf

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03 LEMBAR PENGESAHAN SEMINAR BORDER NO.pdf

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04 SURAT PENGALIHAN HAK CIPTA.pdf

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Abstract

EVALUASI PELAYANAN PENUMPANG DI PELABUHAN PENYEBERANGAN GALALA PROVINSI MALUKU ABSTRAK Pelabuhan Penyeberangan Galala yaitu pelabuhan yang melayani lintasan komersil Galala-Namlea dengan jarak 8,5 mill dalam waktu tempuh 8,5 jam yang menghubungkan Pulau Ambon dengan Pulau Buru di Provinsi Maluku. Pelabuhan Penyeberangan Galala merupakan pelabuhan penyeberangan yang mempunyai peran penting dalam upaya mendukung perkembangan ekonomi di wilayah Ambon. Berdasarkan hasil pengamatan di lapangan masih terdapat pelayanan terhadap penumpang yang tidak sesuai dengan ketentuan. Hal ini, perlu adanya peningkatan pelayanan penumpang dengan cara memenuhi dan menyediakan fasilitas pelayanan oleh pihak pengelola di Pelabuhan Penyeberangan Galala. Metode yang digunakan untuk menganalisa permasalahan yang ada adalah analisis perhitungan tingkat kesesuaian pelayanan penumpang berdasarkan Peraturan Direktur Jenderal Perhubungan Darat Nomor:KP.5062/AP005/DRJD /2020. Berdasarkan dari analisis tersebut dapat disimpulan bahwa di Pelabuhan Penyeberangan Galala ditemukan beberapa pelayanan penumpang yang tidak sesuai dengan ketentuan mengenai pelayanan penumpang seperti pelayanan penumpang berupa fasilitas keselamatan (tidak tersedia alat pemadam kebakaran, jalur evakuasi, dan tidak tersedia tandu), fasilitas keamanan ( tidak menyediakan informasi gangguan keamanan seperti nomor telpon darurat), fasilitas kenyamanan (ruang tunggu yang belum memadai dan tidak tersedianya pengatur suhu), fasilitas kemudahan dan keterjangkauan (tidak tersedia denah lay out pelabuhan), fasilitas kehandalan dan keteraturan (tidak tersedia informasi melalui visual, tidak tersedia pelayana bagasi penumpang dan petugas parkir) dan fasilitas kesetaraan (tidak tersedia fasilitas bagi penumpang cacat atau difable). Kata Kunci : Pelabuhan, Pelayanan, Kesesuaian, Penumpang, Peningkatan dan Fasilitas EVALUATION OF PASSENGER SERVICES AT THE PORT OF GALALA FRANCE MALUKU PROVINCE ABSTRACT Galala Ferry Port is a port that serves the Galala-Namlea commercial route with a distance of 8.5 miles in 8.5 hours that connects Ambon Island with Buru Island in Maluku Province. Galala Ferry Port is a ferry port that has an important role in supporting economic development in the Ambon area. Based on the results of observations in the field, there are still services to passengers that are not in accordance with the provisions. In this case, it is necessary to improve passenger services by fulfilling and providing service facilities by the manager at the Galala Ferry Port. The method used to analyze the existing problems is an analysis of the calculation of the level of suitability of passenger services based on the Regulation of the Director General of Land Transportation Number: KP.5062/AP005/DRJD/2020. Based on this analysis, it can be concluded that at the Galala Ferry Port, several passenger services were found that were not in accordance with the provisions regarding passenger services, such as passenger services in the form of safety facilities (no fire extinguishers, evacuation routes, and no stretcher available), security facilities (no available fire extinguishers, evacuation routes, and no stretcher). information on security disturbances such as emergency telephone numbers), comfort facilities (inadequate waiting room and unavailability of temperature control), facilities of convenience and affordability (not available port layout plans), reliability and regularity facilities (no visual information available, not available baggage service for passengers and parking attendants) and equality facilities (no facilities available for disabled or disabled passengers). Keywords: Port, Service, Suitability, Passengers, Upgrades, and Facilitie

Item Type: Thesis (Diploma)
Subjects: H Social Sciences > HE Transportation and Communications
Depositing User: Muendi MJ admin
Date Deposited: 15 Nov 2022 03:00
Last Modified: 15 Nov 2022 03:00
URI: http://repository.poltektranssdp-palembang.ac.id/id/eprint/254

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