Sarifuddin, Sarifuddin and Agus Tjahjono, Agus Tjahjono and Yustina Sapan, Yustina Sapan and Andy Wahyu Hermanto, Andy Wahyu Hermanto (2020) Analysis of Participant Satisfaction Level toward Ecdis Training Services and Facilities. Analysis of Participant Satisfaction Level toward Ecdis Training Services and Facilities, 24 (4). pp. 36-44. ISSN 2279-0837

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Abstract

: Based on the 2010 Amendments on STCW (Standards Training of Certification and Watchkeeping for Seafarers), in Chapter II, at the operational and management level, it is mandated thatcommercial vessel’s deck officers are obliged to take part in ECDIS (Electronic Chart Display and Information System) training in aapproved training and education institutions.This research was aimed to (1) identify and analyze the effect of service quality (tangibility, reliability, responsiveness, assurance, empathy) toward the participant satisfaction on ECDIS training in SMPP (Semarang Merchant Marrine Polytechnic), (2) to determine the most dominant variable among the five (tangibility, reliability, responsiveness, assurance and empathy) toward the participant satisfaction on ECDIS training in SMPP. Based on the analysis, in regard to participant satisfaction level toward the implementation of ECDIS training in PIP Semarang, it was found that 4% of participants were very satisfied by the services, 40% of them were satisfied, 42% of them rated the service as moderate, 13% of them were disatisfied, and 1% of the participants were very disatisfied.

Item Type:	Article
Subjects:	L Education > L Education (General) L Education > LB Theory and practice of education V Naval Science > V Naval Science (General)
Divisions:	Faculty of Engineering, Science and Mathematics > School of Civil Engineering and the Environment
Depositing User:	Muendi MJ admin
Date Deposited:	07 Sep 2020 06:00
Last Modified:	24 Sep 2020 03:56
URI:	http://repository.poltektranssdp-palembang.ac.id/id/eprint/17

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